kwenik

Welcome to FAQs

1.
How will I get in touch with Kwenik?
Just click on the Contact Us page.
2.
Where is Kwenik's office located?
We are located in Kapsowar between YD Hotel and the Safaricom shop. In Eldoret, we are next to the KSS office.
3.
How do I order items on Kwenik?
In every shop, we have an Order button that will direct you to the order form.
4.
What is the return policy?
All goods originate from specific shops; any unwarranted items will be sent back to the seller.
5.
How do I become a seller?
Apply for a shop via WhatsApp using the link provided, then we’ll add your shop to the market.
6.
How do I become an agent?
To become an agent, you need to log in.
7.
How do I track my order?
You’ll be provided with the seller’s contact, who will share the driver’s contact.
8.
How do I display items in the open market?
Ensure your shop is verified and items are marked as active.
9.
How do I gain from merchant services?
All sellers who have paid for premium will have access.
10.
What’s a secure way to buy from Kwenik?
Always make an order directly with the preferred seller.
11.
How do I earn from a trip?
Refer someone to us, and you’ll earn a commission based on rates for logged-in customers.
12.
Why should I verify my shop?
Verified shops are visible to customers; unverified shops are hidden.